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FAQ

Frequently Asked Questions

An FAQ section typically contains a list of questions and their corresponding answers..

What is MY-AJIA?

MY-AJIA is a digital payment solution that enables users to make transactions by scanning NFC-cards / QR codes with a mobile device.

How does MY-AJIA work?

To use MY-AJIA, simply open the app, scan the QR code displayed at the merchant’s location, and enter the payment amount. Confirm the transaction, and the payment will be processed instantly.

Is MY-AJIA secure?

Yes, MY-AJIA incorporates advanced security measures to protect your payment information. It utilizes encryption protocols and secure authentication methods to ensure the safety of your transactions.

Can I use MY-AJIA for online purchases?

MY-AJIA is primarily designed for the underserve and the unbanked in-person transactions at physical stores or sales centers. However, some online merchants may also support MY-AJIA as a payment option.

Which mobile devices are compatible with MY-AJIA?

MY-AJIA is compatible with both Android and iOS devices. Simply download the MY-AJIA app from the respective app stores and follow the setup instructions.

Are there any transaction limits with MY-AJIA?

Transaction limits may vary depending on the specific implementation of MY-AJIA. Some merchants or banks may impose transaction limits to ensure security. Check with your service provider for any applicable limits.

Do I have a bank accounts or payment methods to MY-AJIA?

MY-AJIA issue you an account number and allows you to link multiple bank accounts or payment methods, providing flexibility in choosing the source for your transactions. You can manage your linked accounts within the MYAJIA app.

What should I do if I encounter issues with MY-AJIA during a transaction?

If you experience any issues or have questions about MY-AJIA, please contact our customer support team. They will be happy to assist you and resolve any concerns promptly.

Is MY-AJIA available internationally?

MY-AJIA availability may vary by region. While it is widely adopted in many countries, it’s recommended to check with your local merchants or financial institutions to confirm MY-AJIA support in your location.

Can I view transaction history and receipts in MY-AJIA?

Yes, MY-AJIA provides a transaction history feature where you can view details of your past transactions, including dates, amounts, and merchant information. You can also generate digital receipts for your records.